Refund Policy

All purchases are final. We do not offer refunds.

This includes, without limitation:

• Subscription fees (monthly or annual)
• Renewals
• Plan upgrades or downgrades
• Partial months or unused time
• Promotions, discounts, or special pricing

You can cancel your subscription at any time.

When you cancel:

• Your subscription will remain active until the end of your current billing period (monthly or annual), unless otherwise stated at checkout.
• You will not be charged again after the current billing period ends.
• You will keep access to paid features through the end of that billing period.

Upgrades may take effect immediately, and you may be charged a prorated amount depending on how your billing is configured.

Downgrades typically take effect at the end of your current billing period (unless otherwise stated).

Regardless of upgrade/downgrade timing, we do not issue refunds for any differences in price, unused time, or remaining days in a billing period.

If a payment fails or your account becomes past due:

• We may temporarily restrict access to paid features until payment is resolved.
• If the subscription is canceled due to non-payment, you will retain access only through any applicable grace period (if provided).

Credits are consumed when you generate images, videos, or use AI tools within the platform. Credits are non-refundable once purchased, whether included in a subscription plan or purchased as a one-time top-up pack.

Top-up credit packs are one-time purchases. They do not expire and are not affected by subscription cancellation.

Credits included in a subscription plan reset at the start of each billing cycle. Unused credits from the prior cycle do not carry over.

If you believe a charge is incorrect, contact us before filing a dispute: support@aloragenerator.com

Filing a chargeback may result in:

• Immediate suspension or termination of account access
• Restriction of future purchases
• Additional verification requirements to restore access

We may, at our sole discretion, consider exceptions in limited cases such as:

• Verified duplicate charges
• Billing system errors that caused an incorrect charge

Any exception is not a waiver of this policy and does not create an ongoing obligation to provide refunds.

To cancel, use your billing settings in the app (if available) or email us: support@aloragenerator.com

Questions about this Refund Policy: support@aloragenerator.com