Privacy Policy

This Privacy Policy applies to:

• Visitors to our website
• Users who create accounts and use the Service
• Customers who purchase subscriptions
• People who contact support or subscribe to our communications

This policy does not apply to third-party websites or services that you may access through links or integrations.

A) Account Information

When you create an account or update settings, we may collect:

• Email address and authentication details (handled via our authentication provider)
• Account preferences and settings
• Brand configuration you create in the Service (e.g., tone/voice settings, default links, hashtags, and CTA blocks)

B) Content You Provide ("User Content")

We collect and store content you submit or save in the Service, such as:

• URLs, topics, notes, prompts, and text you submit
• Drafts generated and saved in your workspace
• Calendar/planning items (dates/times and related draft references)
• Files you upload (if enabled), such as images or other media
• Images and video files you upload as start frames, end frames, character references, or motion reference videos in Image Studio and Video Studio
• AI-generated images and video clips produced from your prompts and saved to your account history
• Support requests and messages you send to us

C) Payment and Billing Information

Payments are processed by Stripe. We do not store full payment card numbers. We may store:

• Stripe customer identifiers and subscription status
• Plan type, renewal status, and invoice/payment status
• Limited billing details as provided by Stripe (such as card brand and last four digits)

D) Communications

If you contact support or subscribe to communications, we may collect:

• Your email and message content
• Ticket metadata (status, timestamps, and responses)
• Email delivery logs (send time, delivery status)

E) Device, Usage, and Log Data

We may collect technical and usage information such as:

• IP address, browser type, device identifiers
• Pages/screens viewed, feature usage, session duration
• Error logs and performance diagnostics

F) Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to:

• Keep you signed in and protect accounts
• Remember preferences
• Measure usage and improve the Service

You can control cookies through your browser settings. Some features may not work without essential cookies.

We use information to:

• Provide and operate the Service (accounts, drafts, calendars, exports, and requested outputs)
• Maintain and improve the Service (debugging, analytics, performance, and new features)
• Process payments and manage subscriptions (billing, plan access, fraud prevention)
• Provide support and communications (respond to requests, service notices, security alerts)
• Send onboarding and product communications (welcome/setup emails and feature updates; marketing where permitted)
• Comply with law and protect the Service (prevent abuse, enforce policies, respond to legal requests)

We share information only as needed:

A) Service Providers

We use third-party providers to help run the Service, such as:

• Hosting, database, and authentication providers (e.g., Firebase/Google Cloud)
• Payment processing (Stripe)
• Email delivery (Resend or similar, as configured)

These providers are authorized to process information only to provide services to us.

B) Legal and Safety

We may disclose information to comply with law, respond to lawful requests, or protect users and the Service.

C) Business Transfers

If we undergo a business transition (e.g., acquisition), user information may be transferred subject to standard protections.

We retain information only as long as needed to:

• Provide the Service and support your account
• Maintain business records required for legal, tax, or accounting purposes
• Enforce agreements and prevent abuse

You may delete certain content within the Service. When you close your account, we will delete or de-identify data within a reasonable period, except where retention is required by law.

We use reasonable safeguards designed to protect information, including encryption in transit and access controls. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

You may be able to:

• Update your account information and settings
• Delete drafts or other stored content
• Cancel your subscription through Stripe billing tools (if provided)

You can unsubscribe from marketing emails using the unsubscribe link. We may still send transactional emails (billing, security, service notices).

Depending on your location, you may have additional privacy rights (access, deletion, correction). To request help, contact us at support@aloragenerator.com.

The Service is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect information from children.

If you access the Service from outside the United States, your information may be processed in the United States or other locations where our providers operate.

We may update this Privacy Policy from time to time. We will update the "Last Updated" date and may provide additional notice for material changes.

For privacy or support questions, contact: support@aloragenerator.com